Technical Support Engineer Al Futtaim Private Company (LLC)

Posted on 2 Mar

Experience

6 - 10 Years

Job Location

Abu Dhabi - United Arab Emirates (UAE)

Education

Bachelor of Technology/Engineering(Computers)

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Technical Support

  • Provide diagnostic support for EV vehicle brand on technical and electrical issues.

  • Ensure the availability of necessary special tools, technical literature, and service bulletins at locations.

  • Prepare quality cases reports and submit with required data to the technical manager and OEM.

  • Report all issues requiring technical assistance or concerns on new vehicles by raising technical reports.

  • Advise locations on resolving technical issues.

  • Remote assistance to solve technical issues when not physically present.

  • Conduct field visits to assist on technical issues.

  • Submit technical information reports to the principal and follow up on these reports.


Repair and Coaching

  • Assist in the failed part analysis and shipment to OEM.

  • Provide on-the-job coaching ensuring 'Fix-it-Right' implementations.

  • Coordinate software updates and equipment usage, ensuring completion rate meets technical manager assessment.


Communication and Liaison


  • Escalate issues to the technical manager regularly and conduct weekly reviews.

  • Promote improvement of customer service in EV and PHEV models through close liaison with all departments.

  • Assist the technical manager with customer-focused decisions to maintain a positive customer experience.

Desired Candidate Profile

Required Skills to Be Successful

  • Sound knowledge of automotive electronics, onboard diagnostics (OBD), and new energy vehicles (EV/Hybrid systems)

  • Strong ability to organise tasks, analyse technical data, and communicate findings effectively

  • Hands-on experience with modern diagnostic equipment and advanced repair methodologies

  • Demonstrated leadership, teamwork, and adaptability within customer service–focused environments

What Qualifies You for the Role

  • Diploma or equivalent qualification in Mechanical or Electrical Engineering

  • IMI EV Level 3 or Level 4 certification

  • Valid UAE driving licence with no travel restrictions within the GCC

  • Minimum 6 years of experience in automotive repair, including at least 3 years as a Master Technician or Technical Support Engineer within dealer service operations

Employment Type

    Full Time

Company Industry

  • Consumer Durables
  • Consumer Electronics

Department / Functional Area

  • IT Hardware Support
  • IT Hardware Repair & Maintenance

Keywords

  • Systems Support Engineer
  • Customer Service
  • System Configuration
  • Documentation
  • Technical Service Representative
  • Desktop Support Technician
  • Troubleshooting
  • Remote Assistance

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Al Futtaim Private Company (LLC)

Al Futtaim Private Company (LLC)

Jessica Misal - NA

Festival Tower, Crescent Drive, Dubai Festival City, Dubai Al Hasan Al Basri St, Dammam, Dubai, United Arab Emirates (UAE)

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