Technical Support Engineer

AIC - Al Maalim Internat...

Posted 30+ days ago

Experience

3 - 9 Years

Job Location

Cairo - Egypt

Education

Bachelor of Science

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Core function: Ensure high service quality and customer satisfaction through strong technical support for installed systems.

Key responsibilities:

  • L1/L2 support, troubleshooting, and on-site interventions for access control, CCTV, barriers/turnstiles, parking systems, and related low-current solutions.
  • Preventive maintenance visits, corrective maintenance, and incident reporting.
  • Configuration support, firmware/software updates, and system health checks.
  • Coordination with vendors/principals for escalations and warranty cases.
  • Documentation, service reports, and adherence to SLAs.
  • Provide technical support and troubleshooting for access control systems, biometric devices, CCTV, VMS, and related security products.
  • Respond to customer inquiries via phone, email, or onsite visits, ensuring timely and effective resolution of technical issues.
  • Diagnose hardware and software faults, and guide users through step-by-step solutions.
  • Install, configure, and maintain security systems, including smart card printers, attendance management systems, and automatic gates.
  • Collaborate with engineering and product teams to escalate and resolve complex technical problems.
  • Document support cases, solutions, and best practices for internal knowledge sharing.
  • Conduct product demonstrations and training sessions for customers and internal staff.
  • Assist in system upgrades, firmware updates, and preventive maintenance activities.
  • Monitor system performance and proactively identify potential issues to minimize downtime.
  • Maintain up-to-date knowledge of AIC s product portfolio and emerging industry technologies.

Desired Candidate Profile

  • Bachelor s degree in Computer Science, Information Technology, Electronics, or a related field.
  • 3 to 7 years of experience in technical support, preferably within the security systems or IT industry.
  • Strong understanding of access control, biometric devices, CCTV, and video management systems.
  • Proficiency in diagnosing and resolving hardware and software issues.
  • Excellent communication and interpersonal skills for effective customer interaction.
  • Ability to work independently and as part of a collaborative team.
  • Strong organizational and documentation skills.
  • Willingness to travel for onsite support and installations as required.
  • Familiarity with remote troubleshooting tools and techniques.
  • Commitment to delivering high-quality customer service in a fast-paced environment.

Company Industry

  • Industrial Products
  • Heavy Machinery

Department / Functional Area

  • IT Hardware Support
  • IT Hardware Repair & Maintenance

Keywords

  • Technical Support Engineer

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

AIC - Al Maalim Internat...

https://wuzzuf.net/jobs/p/zy3mjwycfed7-technical-support-engineer-aic-al-maalim-international-co-cairo-egypt