Technical Support Engineer (Home Appliances)

Midea Group

Employer Active

Posted on 30 Sep

Experience

2 - 5 Years

Job Location

Cairo - Egypt

Education

Bachelor of Technology/Engineering

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Training:

  • Provide technical training to all Service Network (SVC) technicians and Call Center agents.
  • Prepare training materials and product samples for hands-on technician training.

Quality Monitoring & Reporting:

  • Monitor repeated repair orders to identify recurring issues and root causes.
  • Track product and spare part quality issues and escalate findings to relevant departments.
  • Generate and submit detailed quality reports to the R&D team for product failure analysis.

Service Validation:

  • Validate closed service orders with excessive use of spare parts or repeated repairs due to technical skill gaps.
  • Recommend corrective actions and skill enhancement plans for technicians.

Knowledge Base Development:

  • Prepare FAQs and troubleshooting guides for the Call Center to assist customers effectively.
  • Ensure all documentation is updated and aligned with current product specifications and service protocols.

Desired Candidate Profile

  • Bachelor's Degree in Engineering.
  • 2:5 years of experience in Home Appliances Industry.
  • Excellent organizational and communication skills.
  • Ability to work effectively in a cross-functional team environment.
  • Good presentation skills.
  • Proficiency in Microsoft Excel & PowerPoint.
  • Very good in English

Company Industry

  • Engineering Design & Consulting

Department / Functional Area

  • Engineering

Keywords

  • Technical Support Engineer (Home Appliances)

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Midea Group

https://wuzzuf.net/jobs/p/9nswz0j0gwck-technical-support-engineer-home-appliances-midea-group-cairo-egypt