Technical Support Engineer
Midis Group
Posted on 23 Feb
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Provide Level 1 and Level 2 technical support (remote and on-site if required).
Troubleshoot hardware, software, and network-related issues.
Install, configure, and maintain IT systems and applications.
Monitor system performance and ensure availability.
Escalate complex issues to senior engineers or vendors when necessary.
Document incidents, solutions, and technical procedures.
Support system upgrades, patches, and maintenance activities.
Assist in implementation and deployment projects.
Ensure SLA compliance and timely issue resolution.
Position Requirements
2 5 years of experience in technical support or IT operations.
Good understanding of:
- Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
- Active Directory and user management
- Basic virtualization concepts (VMware / Hyper-V is a plus)
- Backup and security best practices
Experience with ticketing systems.
Basic knowledge of cloud platforms (Azure / AWS is a plus)
Education
Bachelor s degree in Computer Science or any other related field
Experience
At least 3 years of relevant experience
Desired Candidate Profile
2 5 years of experience in technical support or IT operations.
Good understanding of:
- Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
- Active Directory and user management
- Basic virtualization concepts (VMware / Hyper-V is a plus)
- Backup and security best practices
Experience with ticketing systems.
Basic knowledge of cloud platforms (Azure / AWS is a plus)
Bachelor s degree in Computer Science or any other related field
At least 3 years of relevant experience
Company Industry
- IT - Hardware & Networking
Department / Functional Area
- IT Hardware Support
- IT Hardware Repair & Maintenance
Keywords
- Technical Support Engineer
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