Technical Support Engineer ACACUS COMPUTER SOFTWARE HOUSE L.L.C

Posted 30+ days ago

Experience

1 - 2 Years

Monthly Salary

AED 4,000 - 5,000 ($1,081 - $1,351)

Education

Bachelor of Technology/Engineering

Nationality

Any Arab National

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Responsible for providing technical support, managing Linux servers, diagnosing software and hardware issues, and supporting field devices (MNVR / IoT systems). The role involves working closely with cross-functional teams to ensure system stability, fast issue resolution, and continuous improvement of the IT infrastructure.

Key Responsibilities

  • Provide Level 1 and Level 2 (L1/L2) technical support

  • Install, configure, maintain, and troubleshoot Linux servers (Ubuntu Server)

  • Monitor system performance and analyze logs to identify issues

  • Diagnose and resolve hardware and storage problems (SSD, eMMC, SATA)

  • Support MNVR / IoT devices and ensure operational stability

  • Perform software and hardware testing and document results

  • Prepare clear technical reports for management and stakeholders

  • Coordinate with field technicians, factory teams, and external support

  • Follow IT procedures, security policies, and quality standards

Desired Candidate Profile

Soft Skills

  • Strong troubleshooting and analytical skills

  • Clear communication with technical and non-technical teams

  • Ability to work under pressure and manage multiple tasks

  • Strong documentation and reporting skills

  • High sense of responsibility and ownership

Experience & Qualifications

  • Proven experience in IT Support or Systems Administration

  • Hands-on experience with Linux environments

  • Experience with IoT or field devices is a plus

Languages

  • Arabic: Native

  • English: Professional working proficiency

Employment Type

    Full Time

Keywords

  • Technical Support Specialist
  • Product Support Engineer
  • Troubleshooting
  • Hardware Issues
  • Software Issues

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ACACUS COMPUTER SOFTWARE HOUSE L.L.C

Acacus Computer Software House L.L.C. is a Dubai-based technology company specializing in intelligent fleet management and telematics software solutions. We work closely with our sister company, IOTISTIC, to deliver integrated software, hardware, and IoT solutions that help businesses monitor, optimize, and manage their operations efficiently.

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