Technical Support Engineer (Digital Screens & Interactive Solutions) ASMACSKSA Contracting Est

Job Description : Technical Support Engineer (Digital Screens & Interactive Solutions)

Position Summary

We are seeking a skilled Technical Support Engineer to manage, maintain, and support our malls digital solutions, including interactive wayfinding screens, bulkhead screens, and related AV/IT systems. The role requires hands-on technical troubleshooting, preventive maintenance, and coordination with vendors to ensure seamless operation of customer-facing technologies.

Key Responsibilities

• System Support & Maintenance
• Monitor, operate, and troubleshoot interactive kiosks, digital bulkhead screens, and signage solutions.
• Perform preventive maintenance, software updates, and system health checks.
• Ensure screens are always operational with minimal downtime.

• Vendor & Project Coordination
• Work with solution providers, contractors, and IT teams to ensure timely installation, configuration, and support.
• Track SLAs, escalate issues when needed, and coordinate with vendors for fixes.

• User & Stakeholder Support
• Provide first-line support for tenants, mall staff, and customers when system issues arise.
• Train internal staff on basic usage and troubleshooting.

• System Administration
• Manage content upload processes and basic CMS (Content Management System) operations for digital signage.
• Monitor system logs, network connections, and hardware status.

• Documentation & Reporting
• Maintain technical documentation, inventory of devices, and issue-resolution logs.
• Prepare reports on uptime, incidents, and maintenance activities.

Qualifications & Skills

• Bachelors degree in IT, Computer Science, Electronics, or related field.
• 4 to 10 years of experience in IT support, AV/Signage systems, or mall/retail technology.
• Hands-on knowledge of:
• Digital signage platforms (CMS, media players, scheduling tools).
• Interactive touch screens, kiosks, and display hardware.
• Networking basics (LAN/Wi-Fi troubleshooting).
• Windows/Android OS for kiosks and media players.

• Strong troubleshooting and problem-solving skills.
• Experience coordinating with vendors and service providers.
• Good communication and customer service orientation.
• Flexible to work in mall operational hours, including weekends/holidays if required.

Preferred (Nice to Have)

• Experience in wayfinding solutions and integration with mobile apps.
• Knowledge of AV protocols (HDMI, RS232, video walls).
• Familiarity with ticketing systems for support requests.
• Exposure to IoT/Smart mall solutions.

Reporting Line

• Reports to: IT Director.
• Works closely with: Mall Operations, Marketing (for content), Vendors & Contractors