Job Description

Roles & Responsibilities

Project Implementation Support (Hardware)

Integrated and assembled GPS devices and other vehicle accessories according to customer requirements.
Create configurations for devices based on specific needs.
Collaborate with hardware manufacturers to address bugs and resolve issues.
Work closely with the system development team to implement improvement ideas and resolve bugs.
Must be familiar with the physical hardware installation of the MDVR unit, cameras, and associated sensors (G-sensors, panic buttons, door sensors, fuel sensors) within a vehicle s structure. This includes using ruggedized, shock-absorbing mounts to ensure durability in a mobile environment.
Remote Management Assisting with real-time tracking, live video viewing, and remote configuration or firmware upgrades.
Alarm and Event Management Setting up and troubleshooting various smart alarms, such as overspeed warnings, driver fatigue alerts, and emergency triggers.
Data Retrieval and Analysis Helping fleet managers retrieve specific video evidence (e.g., in case of an accident or incident) and generate operational reports.
Troubleshooting Hardware Issues Diagnosing problems related to power supply, camera connectivity, GPS signal loss, or storage medium failures.

Technician Support

Lead new installation projects, including maintenance, repair, and removal tasks.
Provide guidance and support to technicians during installations and troubleshooting.

Customer and Internal Support

Handle various customer requests and inquiries regarding our system through the Zoho Ticketing system.
Provide customers with insights and recommendations to optimize their operations by analyzing system data.
Collaborate with other teams to enhance company processes, particularly in ERP improvement.
Conduct training sessions for clients to ensure effective use of our solutions.
Conducting internal training for the team to enhance the quality and build up teamwork

Software Quality Assurance (Application Tools)

Conduct usability testing to gather valuable insights for enhancing the user experience.
Work closely with the development team to ensure that software tools meet quality standards.

Desired Candidate Profile

Bachelor s degree in engineering, computer science, or a related field.

Proven experience in hardware and software technical support, preferably in fleet management or a related industry.
Strong knowledge of GPS devices and vehicle accessories.
Excellent problem-solving skills and attention to detail.
Ability to work collaboratively in a team environment.
Strong communication skills, both verbal and written.

Technical Support Engineer Location Solutions