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Experience
1 - 2 Years
Job Location
Education
Bachelors in Computer Application(Computers)
Nationality
Indian
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Diagnose and troubleshoot technical issues over various channels, ensuring timely and effective resolution to enhance user satisfaction.
- Provide clear, step-by-step instructions to users experiencing software or hardware problems, fostering a supportive and educational environment.
- Document and track support requests using ticketing systems, ensuring all interactions are logged for future reference and analysis.
- Collaborate with engineering teams to escalate complex issues, ensuring swift resolution and minimizing downtime for users.
Desired Candidate Profile
- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred to ensure a solid technical foundation.
- A minimum of 2 years of experience in a technical support role, demonstrating proficiency in troubleshooting and user assistance.
- Relevant certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional are advantageous for validating technical skills.
- Experience in a customer-facing role, highlighting strong interpersonal skills and a commitment to excellent service.
Employment Type
- Full Time
Company Industry
- Accounting & Auditing
Department / Functional Area
- IT Hardware Support
- IT Hardware Repair & Maintenance
Keywords
- User Support
- Customer Service
- Documentation
- Process Improvement
- IT Support Analyst
- Remote Assistance
- Technical Troubleshooting
- Technical Support Specialist
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