Technical Support

Dar Al Computer for Technology

Multiple Vacancies

Posted on 20 Nov

Experience

0 - 2 Years

Job Location

Cairo - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

5 Vacancies

Job Description

Roles & Responsibilities

  • Provide first-level technical support to end-users via phone, email, and remote tools.
  • Diagnose and troubleshoot hardware, software, and network issues promptly and effectively.
  • Document all support interactions, solutions, and follow-up actions in the ticketing system.
  • Escalate complex technical problems to higher-level support or specialized teams as needed.
  • Guide users through step-by-step solutions and provide clear instructions for resolving issues.
  • Install, configure, and maintain software applications and operating systems.
  • Assist with onboarding and setup of new users, including hardware and software provisioning.
  • Monitor system performance and proactively identify potential issues.
  • Maintain up-to-date knowledge of company products, services, and technology trends.
  • Deliver excellent customer service and ensure high levels of user satisfaction.

Desired Candidate Profile

  • 0-2 years of experience in technical support, IT help desk, or a related field.
  • Strong understanding of computer systems, mobile devices, and other tech products.
  • Familiarity with Windows, macOS, and common software applications.
  • Excellent communication and interpersonal skills.
  • Ability to troubleshoot and resolve technical issues efficiently.
  • Customer-oriented mindset with a focus on delivering quality service.
  • Strong organizational and documentation skills.
  • Ability to work independently and as part of a team.
  • Willingness to learn new technologies and adapt to changing environments.
  • Available for a full-time, onsite role.

Company Industry

  • IT - Software Services

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Technical Support

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Dar Al Computer for Technology

https://wuzzuf.net/jobs/p/6yckekbiuxee-technical-support-dar-al-computer-for-technology-cairo-egypt