Technical Support & Quality Engineer

Bouri Group

Key Responsibilities

• Provide technical support for small home appliances maintenance and after-sales service operations.
• Analyze recurring failures and customer complaints, determining root causes and recommending effective corrective and preventive actions.
• Support the inspection, testing, and technical evaluation of new products prior to market launch.
• Work closely with the Quality team in monitoring and auditing suppliers and outsourced manufacturers, ensuring compliance with quality standards.
• Prepare technical performance and failure-analysis reports and share insights with relevant stakeholders.
• Contribute to product quality improvement initiatives and help reduce after-sales service costs.
• Support field visits, service partner engagement, and technical investigations as needed.

Requirements

• Bachelor s degree in Engineering (Mechanical, Electrical, Mechatronics, or equivalent).
• 4 7 years of relevant experience, preferably within small home appliances, after-sales service, or quality management.
• Strong analytical and problem-solving abilities with a structured approach to root-cause analysis.
• Strong command of spoken and written English.
• High proficiency in Microsoft Office, especially Excel.
• Strong leadership personality with sound decision-making capability.
• Ability to work across both office and field (production/service center) environments.
• Professional communication skills with suppliers, factories, and service partners.

Preferred Qualifications

• Experience working with OEMs or external manufacturers.
• Good understanding of quality systems, inspection methodologies, and audit processes.
• Experience in preparing and presenting technical and performance reports.