Technical Support Specialist | EMEA

Deel 

Employer Active

Posted 11 hrs ago

Experience

3 - 5 Years

Job Location

Egypt - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Efficiently work through tickets and escalations via Jira and Slack, operating at Deel Speed!

  • Leverage your strong technical skills to diagnose, troubleshoot, and resolve complex issues.
  • Provide clear, concise, and actionable updates to internal teams about technical problems.
  • Work closely with product, engineering and other global teams to resolve escalations.
  • Specialize in different business areas like Payroll and become a subject matter expert.
  • Help refine processes to enhance operational efficiency and reduce repetitive escalations.
  • Create and maintain knowledge base articles to empower frontline teams.
  • Continually learn the Deel platform, keeping up to date with product features and changes.
  • Achieve and exceed multiple performance-related targets.
  • Participate in ongoing product training and process improvement initiatives.

At Deel we work at Deel Speed and your job duties may change to occasionally accommodate changing business needs.

Desired Candidate Profile

3+ years of experience diagnosing and troubleshooting technical issues in a startup or fast-paced environment.

  • 1+ year of experience in Customer Support roles.
  • Fluent in both written and verbal English.
  • Strong analytical skills, attention to detail, and a proven track record of resolving technical issues.
  • Experience using SQL, RESTful APIs and debugging tools (eg. Postman, Chrome DevTools).
  • Basic scripting knowledge (eg. Python, Node.js) and ability to read and understand code.
  • Proficiency in analyzing application logs using monitoring tools (eg. Datadog, Splunk, New Relic).
  • Familiarity with ticketing systems (eg. Zendesk, Jira) for issue tracking.
  • Ability to explain technical concepts in simple terms to non-technical stakeholders.
  • Use initiative in identifying trends and/or process improvements.
  • Have previously embraced remote work, capable of working independently and self-motivated.
  • Must be based within EMEA region.

Company Industry

  • Banking
  • Financial Services
  • Broking

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Technical Support Specialist | EMEA

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Deel 

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries ensuring people get paid and protected, no matter where they are.

Read More

https://jobs.ashbyhq.com/Deel/0d02e9a8-cfcc-469f-ac10-65715ca7d190