Technical Support Specialist-Factory

Maa-Althahab

Provide first-level technical support:

• Monitor and maintain CCTV systems to ensure continuous and efficient operation, with daily issue detection and resolutio
• Ensure the stability of internet services and internal networks, providing fast backup solutions to maintain business continuity
• Perform daily monitoring and support of attendance and access control systems, ensuring accurate functionality and timely troubleshooting.
• Monitor internet usage and manage user access permissions to optimize performance, security, and resource utilization.
• MikroTik and firewall router board basics are preferred .
• Respond promptly to incoming support requests via phone, email, and ticketing system.
• Troubleshoot and resolve hardware and software issues, including desktop computers, laptops, printers, and peripherals.
• Assist users with application issues and provide guidance on software usage.

Manage IT assets:

• Utilize IT asset management software to track and inventory company devices and equipment.
• Coordinate device deployment, maintenance, and disposal.

Remote support:

• Utilize remote access tools to diagnose and resolve issues.
• Configuring SOHO routers, DVRs, NVRs, and Access Points.

User training:

• Conduct training sessions on new software or hardware as needed.
• Create and maintain user documentation and knowledge base guides.
• Maintain IT infrastructure:
• Assist with network and server administration tasks as required.
• Ensure security and compliance with IT policies and procedures.

Documentation:

• Create and update daily and weekly technical documentation reports by coordinating with the 2nd level of technical support supervisors Core