Technical Support Specialist

ActiveX

Multiple VacanciesEmployer Active

Posted on 28 Nov

Experience

2 - 4 Years

Job Location

Cairo - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

2 Vacancies

Job Description

Roles & Responsibilities

Provide first-line technical support to end-users via phone, email, and remote tools.

Diagnose and troubleshoot hardware, software, and network issues promptly and efficiently.

Document all support interactions, issues, and resolutions in the ticketing system.

Escalate complex technical problems to higher-level support or specialized teams as needed.

Guide users through step-by-step solutions and provide clear instructions for issue resolution.

Monitor and maintain system performance, ensuring minimal downtime and optimal user experience.

Collaborate with IT and engineering teams to identify recurring issues and recommend improvements.

Assist in the setup, configuration, and maintenance of workstations, peripherals, and software.

Deliver training and support materials to users to enhance their technical proficiency.

Stay updated on the latest product releases, updates, and industry best practices.

Desired Candidate Profile

Minimum of 2 years of experience in a technical support or IT help desk role.

Strong understanding of computer systems.

Excellent problem-solving and analytical skills with a customer-focused mindset.

Ability to communicate technical information clearly to non-technical users.

Experience with remote troubleshooting tools and ticketing systems.

Familiarity with Microsoft SQL

Ability to work independently and as part of a collaborative team.

Strong organizational skills and attention to detail.

Willingness to work flexible hours, including evenings or weekends if required.

Excellent written and verbal communication skills in English and Arabic

Company Industry

  • IT - Software Services

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Technical Support Specialist

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

ActiveX

https://wuzzuf.net/jobs/p/yh0jhbihgint-technical-support-specialist-activex-cairo-egypt