Technical Support Specialist Grubtech

Job Overview

Grubtech is looking for a resourceful and tech-savvy Technical Support Specialist - Spanish Speaker to join our Operations team! In this role, you will be the go-to person for hardware deployments, software installations, and technical troubleshooting at customer locations. You ll also play a key part in identifying and escalating product feedback and technical improvements to relevant internal teams.

Key Responsibilities

• Provide timely resolution for customers technical issues, ensuring a high level of customer satisfaction.
• Gather customer feedback and feature requests; communicate relevant insights to the Product team for continuous improvement.
• Prepare deployment hardware by configuring devices, installing required software, and ensuring functionality prior to rollout.
• Test new software updates thoroughly before release to ensure stability and performance.
• Regularly report work progress, challenges, and technical issues to the Operations Manager.
• Troubleshoot and resolve technical and network-related issues at customer locations.
• Deploy and install hardware at customer sites, ensuring correct setup and operation.
• Maintain complete and accurate information in internal systems before client deployments.
• Escalate critical bugs, recurring issues, or complex cases to the Engineering team for advanced resolution.
  
  

Qualifications

• Bachelor s degree from a recognized institution.
• 2+ years of experience in POS systems, preferably in the food or eCommerce sector.
• Familiarity with CRM systems and operational practices.
• Proficient in Spanish and English, written and spoken.
• Willingness to work rotational shifts as needed.
  
  

Preferred Skills

• Strong verbal and written communication skills.
• Good understanding of technical systems and hardware/software configurations.
• Fast learner with a passion for technology and innovation.
• Excellent analytical and problem-solving abilities.
• Self-starter with the ability to thrive under pressure.
• Collaborative and team-oriented mindset.
• Comfortable operating in a dynamic and fast-paced environment.