Technical Support Specialist

Rashideen Egypt for Trad...

Posted 30+ days ago

Experience

0 - 2 Years

Job Location

Cairo - Egypt

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients

Desired Candidate Profile

  • Bachelor's degree in Computer Science or related field
  • 0-2 years of experience as Technical support
  • Technical Support and Troubleshooting skills
  • Analytical Skills
  • Excellent problem-solving abilities
  • Strong communication and interpersonal skills
  • Ability to work well in a team

Company Industry

  • General Trading
  • Export
  • Import

Department / Functional Area

  • Engineering

Keywords

  • Technical Support Specialist

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Rashideen Egypt for Trad...

https://wuzzuf.net/jobs/p/xgs1nojqnet3-technical-support-specialist-rashideen-egypt-for-trade-cairo-egypt