Technical Support Specialist (QA Experience)
Incision
Employer Active
Posted on 2 Apr
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
We are seeking a Technical Support Specialist who can confidently combine technical support
p>responsibilities with structured manual QA work. This role suits someone with hands-on
p>experience who is comfortable balancing support duties, on-call availability, and quality
p>assurance activities.
Your role:
Handle technical support incidents beyond first-line complexity
Perform in-depth troubleshooting, root cause analysis, and follow-up
Participate in a 24/7 on-call rotation
Execute structured manual testing, including regression, validation, and acceptance testing
Ensure proper documentation of incidents, test cases, and test results
Collaborate closely with development, QA, and product teams to improve system quality
Contribute to improving support and testing processes
Desired Candidate Profile
Bachelor's degree in IT, computer science, or a related field is preferred.
English fluency is a must.
Medior-level experience 2+ years of experience in technical support, QA, or a related role
Manual QA experience (test execution, validation, defect reporting)
Comfortable working in on-call rotations
Strong analytical and problem-solving skills
Ability to work independently while coordinating with multiple teams
Company Industry
- Medical
- Healthcare
- Diagnostics
- Medical Devices
Department / Functional Area
- Quality
- Testing
- QA
- QC
- Inspector
Keywords
- Technical Support Specialist (QA Experience)
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Incision
About Incision Our Core Values Impact & Excellence: we strive for innovation and excellence in surgical education Learn, Grow, and Share: knowledge should be shared, and we help each other thrive Teamwork Unleashed: we support, challenge, and celebrate each other s success
At Incision ( www.incision.care ), our mission is to revolutionize surgical training and ensure that every patient receives the best possible care. We collaborate with surgical professionals and teams worldwide, sharing expertise through our award-winning e-learning platform, featuring 2D & 3D modules, augmented reality, and virtual reality applications./p>
https://incision.teamtailor.com/jobs/7336882-technical-support-specialist-qa-experience