Technical Support Specialist

Al Andalous Pharmaceutical Industries

Posted on 27 May

Experience

2 - 8 Years

Job Location

Giza - Egypt

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

IT Support & Troubleshooting

  • Provide first-line technical support for hardware, software, network, and system-related issues.
  • Diagnose and resolve desktop, laptop, printer, and peripheral problems.
  • Respond to helpdesk tickets and user inquiries in a timely manner.
  • Escalate complex technical issues to higher support levels when required.

System & User Administration

  • Install, configure, and maintain operating systems and business applications.
  • Create and manage user accounts, passwords, and access rights.
  • Support email systems, Microsoft Office applications, and collaboration tools.
  • Ensure proper setup for new employees (devices, accounts, permissions).

Network & Infrastructure Support

  • Assist in maintaining LAN, Wi-Fi, internet connectivity, and VPN access.
  • Support basic network troubleshooting and connectivity issues.
  • Monitor IT equipment and report infrastructure problems.

Desired Candidate Profile

Bachelor s degree in information technology, Computer Science, Information Systems, or related field.

  • 2 6 years of experience in IT support or technical support roles.
  • Pharmaceutical industry experience or manufacturing is preferred.
  • Good knowledge of Windows operating systems and Microsoft Office.
  • Basic understanding of networking concepts (LAN, WAN, Wi-Fi, VPN).
  • Experience with troubleshooting hardware and software issues.
  • Familiarity with Active Directory and user administration.
  • Knowledge of ticketing/helpdesk systems is preferred.

Company Industry

  • Pharma
  • Biotech
  • Clinical Research

Department / Functional Area

  • IT Hardware Support
  • IT Hardware Repair & Maintenance

Keywords

  • Technical Support Specialist

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Al Andalous Pharmaceutical Industries

https://wuzzuf.net/jobs/p/xkieuocx4trw-technical-support-specialist-al-andalous-pharmaceutical-industries-giza-egypt