Technical Writer
Bottomline Technologies
Posted on 23 Feb
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Create, maintain, and update technical documentation for the TreasuryXpress GPH product, including:
- Product and feature documentation
- User and administrator guides
- Configuration and implementation documentation
- API and integration documentation (where applicable)
- Operational and support runbooks
Collaborate with software engineers, product managers, and SMEs to gather technical requirements and system behavior
Translate complex payments and treasury concepts into clear, accurate, and user friendly documentation
Document workflows related to:
- Global and domestic payments
- Bank connectivity and host to host integrations
- Payment approvals, controls, and security
- Compliance and audit related processes
Ensure documentation aligns with product releases and version changes
Review and edit content for clarity, consistency, and technical accuracy
Maintain documentation standards, templates, and style guides
Support internal teams (Support, Implementation, Sales Engineering) with technical content as needed
Key Skills
- Technical writing and editing
- Information architecture
- Ability to explain complex systems clearly
- Collaboration with engineering and product teams
- Strong organizational and time management skills
Desired Candidate Profile
Required Qualifications
- Bachelor s degree in Technical Communication, Computer Science, Engineering, English, or a related field (or equivalent experience)
- 2+ years of experience as a Technical Writer in a software or technology environment
- Strong written English skills with excellent attention to detail. French is a plus.
- Experience documenting complex technical systems or enterprise applications
- Ability to work with distributed/global teams across time zones
- Comfortable working in fast paced, product driven environments
Preferred Qualifications
- Experience in fintech, payments, banking, or treasury management systems
- Familiarity with concepts such as:
- Global payments and payment workflows
- Bank connectivity, SWIFT, or host to host integrations
- Security, controls, and compliance in financial systems
- Experience documenting APIs, file based integrations, or system interfaces
- Familiarity with Agile or Scrum development environments
- Experience using documentation tools such as:
- Confluence, SharePoint, or similar CMS
- Markdown, HTML, or XML
- Diagramming tools (e.g., Visio, draw.io, Lucid)
Company Industry
- IT - Software Services
Department / Functional Area
- IT Software
Keywords
- Technical Writer
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Bottomline Technologies
Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!
https://job-boards.greenhouse.io/bottomlinetechnologies/jobs/8373866002