Technical Writer & User Education Specialist
Specright
Posted on 2 Mar
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities
- Write, edit, and maintain clear, concise, and user-friendly documentation for product features, workflows, and updates.
- Collaborate with Product, Engineering, Professional Services and the Customer Education & Support teams to gather information and ensure documentation accuracy.
- Create and update onboarding materials, tutorials, and help center articles.
- Develop content strategies for new feature rollouts and ensure timely documentation updates.
- Maintain a consistent voice and tone across all user-facing content.
- Monitor user feedback and analytics to continuously improve documentation and identify content gaps.
- Contribute to internal documentation and knowledge-sharing resources as needed.
- Maintain the product help portals to ensure that it hosts the latest material.
What We Offer
- Competitive salary and benefits
- Flexible work environment
- Opportunity to shape the user experience of a growing product
- A collaborative and supportive team culture
Desired Candidate Profile
Requirements
- 2+ years of experience in technical writing, user education, or a similar role-preferably in a SaaS organization.
- Exceptional writing, editing, and communication skills.
- Ability to translate complex technical concepts into clear, accessible content.
- Experience with documentation tools such as Confluence, Notion, GitBook, or similar.
- Familiarity with version control systems (e.g., Git) and agile development processes is a plus.
- Comfortable working cross-functionally in a fast-paced, evolving environment.
- Experience creating video tutorials, walkthroughs, or interactive guides.
- Previous experience building and managing a knowledge base is a plus
Company Industry
- IT - Software Services
Department / Functional Area
- IT Software
Keywords
- Technical Writer & User Education Specialist
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Specright
About Specright Specright is the first purpose-built, patented platform for Specification Management. Whether it's br>
packaging, raw materials, formulas, products, or machines, Specright helps companies digitize, map, and br>
take action across their supply chain to reduce costs, increase profitability, and drive sustainability. br>
Specright serves customers across industries, including packaging, food and beverage, consumer br>
packaged goods, pharmaceutical, retail, industrials, and more. Recognized as a leader in Specification br>
Management, Specright was named to the Deloitte Fast Technology 500 list in 2024, one of Fast br>
Company's Most Innovative Companies for 2023, had three executives honored as Supply & Demand br>
Chain Executive Pros to Know in 2023, and won Food Logistics' 2022 Top Software & Technology br>
Provider award. For more information, visit: www.specright.com. We are an energetic company with an entrepreneurial, informal, versatile, intelligent, and fast-paced br>
culture. We promote an open and relatively flat organization with an emphasis on collaboration, sharing br>
ideas, and information. It's more important to innovate than to worry about making mistakes. Specright is an equal opportunity employer. We celebrate diversity and are committed to creating an br>
inclusive environment for all employees.