Technician IT Help Desk General Civil Aviation Authority (GCAA)

Employer Active

Posted 1 hrs ago

Experience

0 - 2 Years

Job Location

Abu Dhabi - United Arab Emirates

Education

Diploma

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

IT Support

    • Manage all support requests from all channels by logging and routing of all incident and service tickets to appropriate teams within IT.
      • Manage the process of effective troubleshooting and provide timely technical assistance to users on resolution of technical Issues and faults.
      • Provide on-going support for IP telephony, video conference and other converged media systems.
      • Operate, monitor, and prioritise security systems, including CCTV cameras and biometric system within the IT Data Centre.
      • Assist guests and visitors visiting GCAA premises with technical support.
      • Provide configuration, installation and troubleshooting on all Microsoft products, 3rd party software, account software, HR ID software, Licensing software, e-Archiving software, desktop, laptop, printers, scanners, Cisco IP telephones and other IT peripherals /devices.
      • Operate and monitor IT Helpdesk service manager ticketing system tool.
      • Operate, troubleshoot, and configure Blackberry enterprise admin application and device support.
      • Carry out all infrastructure support for desktop and printing solutions by diagnosis and preventive maintenance.
      • Deploy and support antivirus and approved software in client machines.
      • Manage the biometric attendance system and hardware for all locations

  • User training and system awareness

    • Answer users inquiries in person, email and via telephone concerning systems operation.
      • Train users on use of new software and hardware.
      • Help users to fill new e-forms e.g., UAF, RFC and e-Archival etc.
      • Hand over new users ID and password with documentation to new employee.

  • Asset management

    • Manage inventory of desktop, laptop, CD, DVD, VOIP phones, Blackberries, printers, scanners, photocopiers, servers, network devices etc.
    • Manage disposal of all information on IT systems

  • Documentation

    • Archive IT-related documents on electronic archiving system.
      • Update knowledge base on IT systems
    • Follow up all IT electronic requests (end to end responsibility).

Knowledge and Experiences:

Desired Candidate Profile

Higher Diploma in IT or Information Systems with 0-2 years experience in management of IT/IS administration and maintenance

Company Industry

  • Airlines
  • Aviation

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Technician IT Help Desk

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General Civil Aviation Authority (GCAA)

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