Technician PC - IT Operations Eng & Support

Wynn Al Marjan Island

Job Purpose

The PC Technician will install, maintain and repair hardware and software. The IT PC technician must be well-versed in computer systems and some network functions. The ideal candidate will be able to work diligently and accurately and will possess a great problem-solving ability in order to fix issues and ensure functionality. The goal is to install and maintain high quality computer systems and ensure that all issues are resolved.

Essential Duties

• Offer timely technical support and teach users how to utilize computers correctly
• Ability to manage service requests and incidents within ITSM solution
• Ensure that required licensing is maintained & updated
• Installing and configuring hardware and software components to ensure usability
• Managing technical documentation
• Other duties as assigned
• Providing support to users and being the first point of contact for error reporting
• Repairing or replacing damaged hardware
• Responsible for coordinating efforts with various business units throughout the property
• Troubleshooting hardware and software issues; while ensuring electrical safety standards
• Upgrading the entire system to enable compatible software on all computers
• Use personal device/cellular phone for job related operational tasks, job duties, review of are met company documents, etc to isolate and resolve hardware/software related problems

Experience

• At least six months of experience working in an Information Technology (IT) department
• Working knowledge of administering MAC and OC products in a business setting
• Working knowledge of computer and operating systems
• Working knowledge in database programming and software installation
• Ability to manage service requests and incidents within ITSM solutions
• Must be able to work in a fast-paced environment, and able to walk distances as you move from issue to issue
• Must have strong customer service and communication skills
• Must be able to lift up to 40 lbs
• Ability to effectively communicate in English
• Ability to work varied shifts, including nights, weekends and holidays
• Shifts may be changed based on coverage requirements and special events
• Candidates may be asked to work longer hours on a case-by-case basis
• Polished appearance and demeanor
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures
• At least 21 years of age

Skills / Knowledge

• Bachelor s degree in computer science, Engineering or related field.
• CompTIA A+ Certification
• Experience working with hospitality systems and analytics.
• Previous experience supporting gaming/hotel related proprietary applications preferred.
• Working knowledge of Apple products and software is highly desirable.