Technician Support N1 Helpdesk

Septeo TN

Employer Active

Posted on 1 Apr

Experience

1 - 3 Years

Job Location

Tunisia - Tunisia

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Respond to customer requests and provide technical support via phone, email and chat.

  • Diagnose and effectively resolve problems related to hardware, software, and networking.
  • Manage and track customer requests using our ticketing system
  • If necessary, escalate complex issues to higher-level support teams.
  • Maintain detailed and accurate records of all customer interactions and resolutions.
  • Collaborating with team members to share knowledge and improve support processes.
  • Keeping up to date with the latest technologies and support procedures
  • Participate in team meetings and training sessions to improve skills and knowledge.
  • Manage the support queue to ensure a quick resolution of all tickets.
  • Provide clear and concise instructions to guide users through technical processes.
  • Contribute to the development and maintenance of the knowledge base.

Desired Candidate Profile


Company Industry

  • IT - Software Services

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Technician Support N1 Helpdesk

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Septeo TN

Septeo , a leading software publisher in Europe, is a rapidly growing and transforming group. In just 10 years, we have become one of Europe's tech leaders, a benchmark in software publishing. This evolution is the result of a collective effort, the culmination of the work of determined, bold, and committed teams—teams that work hand in hand, with simplicity , friendliness , and trust .

Driven by shared values, at Septeo we are together, we do together and we transform together.

And the results speak for themselves: today, we are the 8th largest software publisher in France according to the Truffle 100 ranking and 9th in the FW500 . Our ambition doesn't stop there. We want to become a key player in Europe. We want Septeo to be on everyone's lips.

We are already present, behind every moment of life , thanks to the software we develop, made available to millions of women and men: a real estate purchase, a wedding, starting a business, a trip... It's quite a responsibility, ultimately. It's ours. And perhaps soon it will be yours.

Ready to be part of the adventure?

Read More

https://jobs.smartrecruiters.com/Septeo/744000118127677-technicien-support-n1-h-f-helpdesk-

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