Technician - UPS Schnider

Information Technology Group s.a.l. (Holding)

Identifying, analyzing, and repairing product failures

Conducting onsite maintenance visits and inspections and remote service assistance

Implementing solutions following a predefined scope of work and timeline

Providing field service and customer support to include equipment assembly, installation, troubleshooting, diagnosing, evaluating, repairing, testing and removal of all low to mid-level hardware and software products; OPP, DIMS and IT solutions

Assisting the pre-sales & sales teams during the project design phase

Checking the efficiency of the services and machines systematically and regularly

Providing basic user functionality training to clients

Securing materials properly in vehicle to limit damage to products when transporting for repair projects

Loading and unloading material for repair projects

Dealing directly with clients to ensure mutual understanding of problem/repair combination

Submitting collected payments to accounting department immediately during the same day (when required)

Ensuring cleanliness and tidiness of the site workshop

Adding daily client visits on Service module