Technicien support IT
Questel
Employer Active
Posted 3 hrs ago
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
To support our numerous distributed projects and our strong international growth, our infrastructure relies on the latest technologies available on the market in order to optimize the datacenters we operate in France, the United States and Asia.
Our strong growth is generating new challenges for the group in order to implement an efficient IT organization that serves the group. Our aim is to improve the quality of our services by enabling our employees to use the full potential of company tools.
Your tasks
- Handling of the queue master in our Jira Service Management ticketing tool and routing of requests to level 2 support
- Level 1 ticket handling to provide an initial response to employees
- Good command of computer tools, Windows 10 operating system, office software such as Microsoft Office suite
- Good communication skills
Desired Candidate Profile
Preferably with a two-year post-secondary degree (BAC+2).
- Good knowledge of Windows 10 systems, office equipment
- Network concepts/administration of a local network with Microsoft Active Directory
- Solid level of English, French.
Company Industry
- IT - Software Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Technicien Support IT
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
Questel
Questel's mission is to facilitate the development of innovation in an efficient, safe and sustainable manner. Questel provides an integrated platform of software and services to meet all needs in terms of intellectual property management and innovation management. With over 6000 clients in 30 countries, Questel is a leader whose IT expertise is recognized worldwide and is reflected in all its offerings. At Questel, our employees, based in Europe, North America, China, Japan, India and many other countries, are the company's main shareholders. On a daily basis, this translates into strong team involvement, collaborative processes and short decision-making cycles. Our company, backed by top-tier investment funds and based on strong values of entrepreneurship, respect and honesty, pursues both a strong growth strategy and a commitment to social and environmental responsibility.