Tele-Caller- short term SUNDUS MANAGEMENT CONSULTANCY & STUDIES BUREAUL.L.C

Posted on 19 Feb

Experience

1 - 3 Years

Job Location

Abu Dhabi - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities


Job Purpose

Seeking a motivated and result driven Tele-Caller to support the clients student recruitment campaign, lead generation and be the main point of contacts with students and parents. The candidate will have strong communication skills, a customer-service mindset and experience with outbound calling, WhatsApping, and emailing prospective students.


CORE Responsibilities

  • Lead evaluation: Assess incoming leads to determine if they are qualified, meet predefined criteria, such as interest in the university, budget, etc

  • Prospect communication: Engage with potential students/parents via phone, WhatsApp, email and other channels to gather information and qualify them

  • Application and CAET registration: Nurture leads/students to apply for the offered programs and register for Combined Assessment Entrance Test (CAET)

  • Target: Achieve daily, weekly and monthly call targets (Tele calling, WhatsApp Ing, and Emailing) with prospect students and their parents

  • CRM management: Accurately document lead details, interaction, and qualification status in the CRM system.

  • Reporting and analysis: Track and report on lead qualification metrics, analyze data to identify trends, and provide feedback to improve processes


Desired Candidate Profile

  • Strong communication skills with clear and articulate speech, essential to convey information effectively.
  • Prior experience in customer service or sales is advantageous, offering familiarity with customer interactions.
  • Proficiency in using CRM software and basic computer skills for data entry and record-keeping.
  • Excellent active listening skills to understand customer needs and address concerns.
  • Ability to work independently and as part of a team, adapting to different work environments.

Employment Type

    Full Time

Company Industry

  • Recruitment
  • Placement Firm
  • Executive Search

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • TeleCaller
  • Customer Service
  • Client Acquisition Specialist
  • Product Knowledge
  • Lead Generation

SUNDUS MANAGEMENT CONSULTANCY & STUDIES BUREAUL.L.C

Rec Agency

Mr Sufyan - Consultant

Abu Dhabi Sharjah, Abu Dhabi, United Arab Emirates (UAE)

https://www.sundusrecruitment.com