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Experience
3 - 5 Years
Job Location
Education
Bachelor of Technology/Engineering(Electronics/Telecomunication)
Nationality
Any Nationality
Gender
Any
Vacancy
2 Vacancies
Job Description
Roles & Responsibilities
- Design, deploy, and maintain VoIP and PBX systems including 3CX, Avaya IP Office/Cisco Unified Communications Manager (CUCM).
- Configure, manage, and troubleshoot SIP trunks, VoIP call flows, codec negotiation, and voice routing.
- Design, implement, and maintain IVR systems, call flows, and call routing logic tailored to business needs.
- Work with business teams to gather IVR requirements and translate them into efficient, user-friendly voice menus and call trees.
- Monitor and troubleshoot telecom systems for call quality issues, dropped calls, jitter, and latency.
- Integrate telecom solutions with CRM/helpdesk systems where applicable.
- Manage telecom service providers and vendors for provisioning, escalations, and maintenance.
- Document system architecture, call flows, configurations, and standard operating procedures.
- Stay up to date with telecom technologies, compliance, and security best practices.
- Provide user support, training, and handle telecom-related service requests and escalations.
Desired Candidate Profile
- 3–5 years of proven experience in telecom engineering or VoIP system administration.
- In-depth knowledge of SIP, VoIP, and PBX systems.
- Good understanding of networking concepts, including firewalls, NAT, VLANs, QoS, and traffic shaping.
- Familiarity with telecom monitoring systems and reporting tools.
Employment Type
- Full Time
Company Industry
Department / Functional Area
Keywords
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Bits Secure I.T Infrastructure LLC
Bits Secure IT Infrastructure LLC, is a leading IT company in Dubai offering end-to-end Services and Solutions in IT Solutions to businesses across the region. With a strong domain expertise in ICT and Systems Integration, we focus in delivering converged technologies on for Data center, Data & Voice Infrastructure and Turnkey ICT Infrastructure Solutions.
Mohanbabu - HR
48 Burj Gate , Dubai NAVI MUMBAI, Thane, Maharashtra, Dubai, United Arab Emirates (UAE)
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