Telecom Team Leaders/ Supervisors

Confidential Company

Posted 30+ days ago

Experience

2 - 6 Years

Job Location

Dubai - United Arab Emirates (UAE)

Education

Diploma(Telecommunication), Any Graduation

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities


  • Sales and Performance Management:
    Lead the team in achieving and exceeding sales targets for mobile devices, accessories, and telecom services.
    Monitor individual and team performance metrics (KPIs) and provide regular coaching and feedback.
    Develop and implement sales strategies and incentives to boost team morale and productivity.
    Stay up-to-date with new products, promotions, and services to effectively train the team and answer customer questions.
  • Team Leadership and Development:
    Manage the daily activities of the team, including scheduling, task assignment, and ensuring a productive work environment.
    Train new employees on products, sales techniques, and company policies.
    Conduct regular team meetings to communicate goals, share updates, and address any challenges.
    Resolve team conflicts and provide a positive and supportive work atmosphere.
  • Customer Service Excellence:
    Act as a point of escalation for complex customer inquiries, issues, and complaints, ensuring timely and effective resolution.
    Lead by example, providing outstanding customer service to build customer loyalty and repeat business.
    Ensure the team follows all company guidelines and best practices for customer interaction and service quality.
  • Operational Oversight:
    Supervise all store operations, including opening and closing procedures, cash handling, and sales transactions.
    Assist in managing store inventory, ensuring product displays are well-stocked and visually appealing.
    Ensure the store maintains a clean and organized appearance in line with brand standards.
    Collaborate with the Store Manager to implement marketing campaigns and promotional activities.

Desired Candidate Profile

  • Experience:
    Proven experience in a retail or telecommunications sales environment.
    Prior experience in a leadership or supervisory role is essential.
  • Skills:
    Excellent leadership and team-building abilities.
    Strong communication and interpersonal skills.
    A deep understanding of telecommunications products and services.
    Proficiency in sales and retail management software (e.g., POS, CRM).
    A results-oriented mindset with the ability to motivate a team to achieve targets.
    Problem-solving and conflict-resolution skills.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Telecom Team Leaders/ Supervisors
  • Telecom Supervisor
  • Team Leadership
  • Network Support Lead
  • Telecom Team Manager

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Confidential Company

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