Telemarketing Supervisor

Client of InTalent Asia

Role Overview

We are seeking a dynamic and results-driven Telemarketing Supervisor to join our clients international operations team based in Colombo, Sri Lanka. The selected candidate will be responsible for leading and motivating a team of telemarketers, ensuring sales targets are met, and maintaining high-quality service standards for a global client serving the Indian market.

This is an exciting opportunity for experienced telemarketing professionals to advance into a leadership role within a multicultural and fast-paced environment.

Key Responsibilities

• Supervise and manage a team of telemarketers engaged in phone sales of the companys digital gaming products.
• Conduct onboarding and training sessions to ensure team members have up-to-date product knowledge and communication skills.
• Motivate, coach, and monitor staff performance to achieve individual and team sales targets.
• Analyze performance data and provide regular feedback and performance improvement plans.
• Develop and execute effective sales strategies to enhance call conversion and customer engagement.
• Coordinate with management and other departments to ensure operational efficiency.
• Maintain professionalism, team discipline, and a high-energy work environment.