13 Job openings in Teleperformance

• 1 - 6 Years
• Dubai - United Arab Emirates (UAE)

Utilize CRM software for customer interactions, resolve issues collaboratively, and enhance customer experience with strong communication and empathy skills.

• 1 - 6 Years
• Dubai - United Arab Emirates (UAE)

Monitor real-time agent activity, analyze trends, manage schedules, and generate reports to enhance operational efficiency in workforce management.

• 1 - 6 Years
• Dubai - United Arab Emirates (UAE)

Analyze complex datasets, design dashboards, ensure data integrity, and collaborate with teams; requires a degree in Information Systems and relevant experience.

• 1 - 6 Years
• Dubai - United Arab Emirates (UAE)

Utilize CRM software for customer interactions, resolve issues collaboratively, and enhance customer retention with strong communication and empathy skills.

• 2 - 8 Years
• Dubai - United Arab Emirates (UAE)

Seeking a Workforce Management Specialist to optimize forecasting, scheduling, and capacity planning in a Contact Center, requiring strong analytical skills and WFM tool knowledge.

• 1 - 6 Years
• Dubai - United Arab Emirates (UAE)

Utilize CRM software for customer interactions, resolve issues collaboratively, and enhance customer retention with strong communication and empathy skills.

• 1 - 6 Years
• Dubai - United Arab Emirates (UAE)

Provide customer support by addressing inquiries, resolving issues, documenting interactions, and educating customers, requiring strong problem-solving and technical skills.

• 1 - 6 Years
• Dubai - United Arab Emirates (UAE)

Serve as the main contact for customers, resolving issues, documenting interactions, and educating on products to enhance satisfaction and loyalty.

• 2 - 8 Years
• Dubai - United Arab Emirates (UAE)

Support Operations by delivering effective training, coaching, and curriculum design to enhance skills and meet performance metrics in a call center environment.

• 2 - 8 Years
• Dubai - United Arab Emirates (UAE)

Champion quality metrics, manage client relationships, lead quality assurance teams, ensure compliance, and possess strong analytical skills with a Bachelor's degree.

• 4 - 9 Years
• Dubai - United Arab Emirates (UAE)

Responsible for team management and development, ensuring performance metrics are met through employee engagement and proficiency in Agile methodologies.

• 2 - 8 Years
• Dubai - United Arab Emirates (UAE)

The role involves communicating with customers, providing product knowledge, and ensuring customer satisfaction through problem solving and multitasking skills.

• 2 - 5 Years
• Dubai - United Arab Emirates (UAE)

Conduct onboarding, manage employee engagement, oversee performance management, and develop training programs; requires HR degree and experience in employee relations.