Telephone Operator

Marriott

Job Title
Telephone Operator Al Maha, a Luxury Collection Desert Resort & Spa Dubai, UAE
Job Description
Telephone Operator Al Maha, a Luxury Collection Desert Resort & Spa Dubai, UAE

Position Overview
The Telephone Operator supports guest communication and service coordination at Al Maha, a Luxury Collection Desert Resort & Spa. This role manages incoming and outgoing calls, logs guest requests, monitors automated systems, and ensures accurate information flow to enhance guest experiences in a luxury desert retreat environment.

Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Front Desk-Reception
Salary: 9000 12000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time

Key Responsibilities

* Answer incoming calls promptly and professionally
* Direct calls to guest rooms, departments, and staff through the PBX system
* Place outgoing calls and relay messages efficiently
* Log service requests, defects, and incidents using the GXP system
* Provide guests with accurate information about hotel services
* Understand PBX switchboard functions and correct emergency procedures
* Monitor automated systems including CCTV when engineering is closed
* Handle room service order-taking and ensure accuracy and timely communication
* Report telephone equipment issues and service problems
* Assist in training new telephone operators
* Follow all health, safety, emergency, and security procedures
* Maintain polite and courteous guest communication at all times
* Keep detailed records of calls placed and received, including call charges
* Update guest information on PMS/Opera systems
* Upload in-house registered guest details to the CID system
* Perform additional tasks and guest-related duties as assigned

Ideal Profile

* Experience in telephone operations, PBX systems, or front office functions preferred
* Strong communication and customer service skills
* Ability to multitask in a fast-paced hospitality environment
* Good knowledge of hotel operations and emergency procedures
* Professional phone etiquette and strong attention to detail
* Ability to handle confidential information responsibly
* Familiarity with PMS/Opera and call logging systems is an advantage
* Positive attitude and team-oriented work approach

Skills Set

* PBX and switchboard operation
* Guest communication and service coordination
* Call logging and information management
* Knowledge of PMS/Opera systems
* Emergency call handling
* Multitasking and time management
* CCTV monitoring basics
* Record keeping and accuracy
* Polite and professional phone etiquette
* Team communication and cooperation

Why Join Us

* Opportunity to work in one of Dubai s most exclusive desert luxury resorts
* Supportive and close-knit team culture focused on guest experience
* Growth opportunities across Marriott s global portfolio
* On-property accommodation and full-board meals
* Comprehensive medical coverage and competitive benefits
* Work environment that values passion, purpose, and personal development

About the Company
Al Maha, a Luxury Collection Desert Resort & Spa, is a secluded sanctuary within the Dubai Desert Conservation Reserve. Celebrated for its heritage, authenticity, and personalized service, the resort offers a unique working environment rooted in luxury and Arabian tradition. As part of Marriott International s Luxury Collection, the property provides meaningful career opportunities across a global portfolio of exceptional hotels and resorts.
Post Details