Telephone Operator
Marriott
Employer Active
Posted 11 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Handle all incoming and outgoing calls through the PBX/switchboard system with courtesy and accuracy.
Direct calls to guest rooms, staff, or departments as needed.
Take and deliver guest messages efficiently and discreetly.
Log service requests, technical issues, and guest incidents accurately in the system.
Maintain updated records of extensions, staff directories, and room numbers.
Support room service by ensuring orders are recorded and delivered promptly.
Monitor automated systems such as CCTV during non-operational hours for engineering or maintenance.
Respond to emergency calls following proper safety and communication procedures.
Maintain a calm, professional tone while handling guest inquiries or complaints.
Keep records of call charges and ensure accurate posting to guest accounts.
Update guest registration information in the PMS/Opera system and upload required details into CID.
Train or assist in training new operators in departmental procedures and brand service standards.
Skills Set
- Telephone and Switchboard Operations
- Guest Communication and Service Etiquette
- Call Logging and PMS Management
- Emergency Response and Reporting
- Multitasking and Organizational Skills
- Teamwork and Time Management
Desired Candidate Profile
High school diploma or equivalent qualification.
Prior experience in a hotel switchboard, call center, or guest services role preferred.
Knowledge of PBX/telephone systems and Opera PMS is an advantage.
Excellent verbal communication and telephone etiquette skills.
Strong multitasking abilities and attention to detail.
Ability to remain composed and professional under pressure.
Proficiency in English; additional languages such as Arabic or French are a plus.
Company Industry
Department / Functional Area
Keywords
- Telephone Operator
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Marriott
Al Maha, a Luxury Collection Desert Resort & Spa, is an oasis of elegance nestled within the Dubai Desert Conservation Reserve. Operated by Marriott International, it embodies the spirit of Arabia with personalized service, sustainability, and authentic luxury. Marriott International, the world s leading hotel group, manages over 8,000 properties across 139 countries, offering associates limitless growth and career opportunities worldwide.