Telephone Operator

AccorHotel

Posted on 6 Oct

Experience

1 - 3 Years

Job Location

Egypt - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Main Duties:

  • Operates Telephone Exchange
  • Answers incoming calls, connects them to the appropriate extensions and takes down messages when necessary.
  • Receives and places long distance and overseas calls; computes and records charges, informs guest and forwards charges immediately to Front Office Cashier.
  • Screens incoming calls for guest when requested.
  • Pages called party through paging system.
  • Updates room rack in Telephone Exchange.
  • Handles wake-up calls and requests for directory assistance from guests; gives general information to guests.
  • Handles emergency communications for the hotel.
  • Maintains cleanliness and order of work area.
  • Performs duties as may be assigned.

Desired Candidate Profile

High school Diploma or equivalent.

  • Excellent communication skills, both written and verbal required
  • Excellent organizations skills and ability to find solutions
  • Able to cope with the pressures of a very busy environment

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Telephone Operator

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AccorHotel

"Why work for Accor?br> We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities.br> By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/br> Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Read More

https://jobs.smartrecruiters.com/AccorHotel/744000085715695-telephone-operator