Telephone Operator
Radisson Hotel Group
Employer Active
Posted 10 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Provides courteous service to customers by operating the switchboard according to standards.
Communicates clearly and courteously.
Demonstrates fluency in the use of equipment.
Transfers incoming calls promptly to the appropriate extension.
Assists customers make long distance calls by instructing them on the appropriate procedures and/or placing calls for them.
Responds to customer questions regarding the hotel, in-house facilities and local events.
Provides courteous, prompt and accurate inter-hotel communications to staff and customers.
Takes and delivers accurate and complete messages.
Ensures customer is awakened as requested by accepting, recording and executing wake-up calls.
Communicates with authorised employees by using paging system and/or radio.
Follows established hotel security and safety policies as required.
Identifies and forwards incoming faxes, customer mail, packages and messages promptly.
Prepares lists and reports as requested.
Checks the daily arrival list.
Practices Yes I Can attitude.
Desired Candidate Profile
At least 2-3 years of experience in a telephone operator In a 3 to 5 star Hotel.
Excellent communication skills clear, courteous, and professional on the phone.
Strong ability to manage multiple calls and prioritize effectively.
Age range: 25 to 35 years old.
Skilled in resolving customer inquiries and complaints promptly and courteously.
Familiar with telephone systems, call routing, and basic office software.
Capable of working well under pressure in a fast-paced environment.
Demonstrates a proactive and positive Yes I Can attitude to problem-solving and customer service.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Telephone Operator
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Radisson Hotel Group
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
https://jobs.smartrecruiters.com/RHG/744000085762111-telephone-operator-