Telephone Operator Crowne Plaza Hotels & Resorts

Key Responsibilities:

Answer and direct incoming phone calls promptly and professionally.

Provide accurate information or direct inquiries to the appropriate department or individual.

Handle outgoing calls as requested by staff or management.

Maintain an updated internal directory of staff extensions and contact details.

Take messages when necessary and ensure they are delivered to the correct recipient.

Monitor and operate the switchboard or telephone console system.

Handle emergency and priority calls following company procedures.

Maintain logs of calls and messages as required.

Provide basic information about the organization, services, or location to callers.

Perform general administrative support tasks when call volume is low.

Qualifications & Skills:

High school diploma or equivalent.

Previous experience in a telephone operator, receptionist, or customer service role is an advantage.

Clear and professional verbal communication skills.

Courteous, patient, and helpful attitude.

Ability to manage multiple calls efficiently and remain calm under pressure.

Familiarity with phone systems, switchboards, or PBX systems.

Basic computer skills and ability to update call logs or internal directories.

Preferred Attributes:

Strong organizational and multitasking abilities.

Attention to detail and accuracy in message taking.

Dependability and punctuality.

Customer service orientation and a professional demeanor.