Job Description

Roles & Responsibilities

Job Location

United Arab Emirates

Experience

1 to 3 years

Qualification Level

Higher Secondary School & Equivalent; Diploma

Job Function

Customer Service / Telecalling

Skillset

Customer Service, Soft Skills

Preferred Jobseekers

Locally available candidates only apply for this job

The Telephone Operator is responsible for managing incoming and outgoing telephone calls, directing calls to the appropriate departments or personnel, and providing excellent communication and customer service support. This role is essential for ensuring smooth and efficient communication within the organization and with external clients.

Key Responsibilities:
Answer incoming calls promptly and courteously.
Direct calls to the appropriate person or department based on the caller s needs.
Provide basic information and assistance to callers when possible.
Maintain a log of calls and messages accurately.
Transfer calls using switchboard or telephone systems.
Manage multiple lines and prioritize calls as necessary.
Ensure timely response to messages and follow-up requests.
Handle customer inquiries and route them appropriately.
Maintain confidentiality and professionalism during all communications.
Assist in other clerical duties as required.

Qualifications:
High school diploma or equivalent.
Proven experience as a telephone operator or in a customer service role is a plus.
Excellent verbal communication and listening skills.
Proficient in using telephone systems and office equipment.
Ability to multitask and handle calls efficiently.
Friendly, professional, and patient demeanor.
Basic computer skills for logging calls and messages.

Telephone Operator Mercure Dubai Barsha Heights

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