Telephony & Cloud Service Delivery Engineer

act digital

Job description

You will join the Service Delivery team in charge of managing and supervising our client's telephony and Cloud environments.

Your missions will be as follows:

Ensure the follow-up and quality of service on the telephony part (CTI).

Administer and monitor GSX Cloud environments.

Manage level 2 functional incidents and provide operational support.

Guarantee the availability and continuity of communication services.

Participate in evolution and transformation projects related to collaborative solutions.

Implement monitoring, reporting and documentation tools for efficient operation.

Your relational environment

In-house IT and Service Delivery teams

Business teams using telephone and collaborative services

Partners and international teams

Qualifications

Bac+5 degree (engineering school, university or equivalent)

Proven experience (5 years min.) in Service Delivery / Telephony / Cloud

Solid knowledge of CTI and GSX Cloud environments

Incident management and service continuity skills

Good analytical skills, autonomy and sense of customer service

Fluent French (technical English appreciated)