Telesales Agent Qatar Insurance Company digital hub

Job Description

Roles & Responsibilities

Desired Candidate Profile

We’re looking for a Telesales Specialist to join our Call Centre team at QIC. This role focuses on engaging with potential and existing customers through phone and digital channels, promoting our products and services, identifying customer needs, and helping clients choose the best solutions. You’ll play a key part in driving sales performance while maintaining a high level of service quality and customer satisfaction.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, WhatsApp, and other assigned communication channels

• Contribute to sales performance by identifying cross-selling opportunities and assisting in lead conversion Provide accurate information about products, services, policies, and procedures

• Handle customer complaints, resolve issues within scope, and escalate unresolved cases to relevant teams

• Route requests outside the call centre’s responsibility to appropriate departments for follow-up

• Keep and update all interactions in the CRM or ticketing system accurately

• Meet performance metrics including response time, call quality, and customer satisfaction

• Maintain a high level of professionalism and service quality in all interactions

• Support company initiatives, campaigns, and service improvement activities

  Requirements

• At least 1–2 years of experience in telesales, customer support, or call centre roles

• Customer-oriented mindset and positive, professional demeanor

• Strong communication and interpersonal skills

• Attention to detail and ability to multitask

• Team player with a collaborative attitude

• Time management and organizational skills

• Experience working with CRM systems (such as Creatio, Zoho, Salesforce, etc.)

• Proficiency in Arabic and English (both used daily)

• Stable internet connection and readiness to work in a digital environment

• Experience or interest in insurance services is an advantage

  We offer

• Long-term service agreement contract with QIC

• We are diverse – our digital nomads work remotely from 25 different countries

• Payment in US dollars monthly to your bank account using SWIFT Full-time remote, rotational work schedule with 2 days off during the week

• Vacation policy: Qatar Holiday Calendar, 20 workdays of vacation, and 10 sick days

• Performance review every year, with the possibility of a raise

• Incentives after the probation period