Job Description

Roles & Responsibilities

Initiate outbound calls to prospective and existing clients to promote Soficopharm s pharmaceutical products and services.
Identify customer needs and provide accurate information about product features, benefits, and availability.
Maintain up-to-date knowledge of the company s product portfolio, including new launches and promotions.
Achieve and exceed monthly sales targets and key performance indicators (KPIs) as set by management.
Build and nurture strong relationships with healthcare professionals, pharmacies, and medical institutions.
Record detailed notes of customer interactions, feedback, and sales outcomes in the CRM system.
Follow up on leads generated through marketing campaigns and other channels to maximize conversion rates.
Collaborate with the sales, marketing, and logistics teams to ensure seamless order processing and customer satisfaction.
Handle customer objections and resolve queries in a professional and timely manner.
Stay informed about industry trends, competitor activities, and regulatory requirements relevant to pharmaceutical sales.

Minimum of 2 years experience in telesales, preferably within the pharmaceutical or healthcare sector.
Proven track record of meeting or exceeding sales targets in an outbound sales environment.
Excellent verbal communication and interpersonal skills, with the ability to engage and influence clients.
Strong organizational skills and attention to detail for accurate record-keeping and follow-up.
Ability to work effectively in a fast-paced, office-based environment.
Proficiency in using CRM software and Microsoft Office applications.
Demonstrated ability to handle customer objections and negotiate effectively.
Self-motivated with a results-driven approach and a positive attitude.
Strong problem-solving skills and adaptability to changing priorities.
Fluency in Arabic and proficiency in English is highly desirable.

Desired Candidate Profile

Minimum of 2 years experience in telesales, preferably within the pharmaceutical or healthcare sector.

Proven track record of meeting or exceeding sales targets in an outbound sales environment.

Excellent verbal communication and interpersonal skills, with the ability to engage and influence clients.

Strong organizational skills and attention to detail for accurate record-keeping and follow-up.

Ability to work effectively in a fast-paced, office-based environment.

Proficiency in using CRM software and Microsoft Office applications.

Demonstrated ability to handle customer objections and negotiate effectively.

Self-motivated with a results-driven approach and a positive attitude.

Strong problem-solving skills and adaptability to changing priorities.

Fluency in Arabic and proficiency in English is highly desirable.

Telesales Agent
Soficopharm

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