Telesales Agent

Client of Talentmate

As a Telesales Agent, you will play a critical role in driving the revenue growth of our company by engaging with prospective clients over the phone. Your primary duty will be to generate sales by reaching out to potential customers and nurturing existing ones. You will be responsible for identifying customer needs, recommending suitable products or services, and closing sales. Successful candidates will demonstrate exceptional communication skills, the ability to swiftly learn and adapt to new sales techniques, and a strong drive to achieve targets. You will participate in training and continuous development exercises to further refine your sales techniques and strategies. Working as part of a dynamic sales team, you will be expected to consistently achieve or exceed the set sales quotas while maintaining a high level of customer satisfaction.

Responsibilities

• Contact potential or existing customers to inform them about our products or services.
• Identify customer needs and recommend suitable products or services to meet those needs.
• Develop and maintain positive relationships and rapport with clients over time.
• Utilize persuasive sales techniques to negotiate and close deals effectively.
• Participate in team meetings and offer insights or suggestions to improve sales strategies.
• Update client information accurately in the customer relationship management database.
• Handle customer inquiries and complaints in a professional and timely manner.
• Consistently achieve or exceed monthly and quarterly sales targets and quotas.
• Provide detailed reports on sales activity, achieved targets, and customer feedback.
• Continuously learn and stay updated on product knowledge and sales techniques.
• Adhere to the company's sales lead policies and confidentiality agreements.
• Collaborate with marketing team to gather insights and increase sales opportunities.

Requirements

• Proven experience in a telesales or similar sales role is highly desirable.
• Excellent communication and interpersonal skills are essential for client interaction.
• Ability to understand customer needs and offer appropriate solutions promptly.
• Strong problem-solving skills and the ability to overcome client objections effectively.
• Demonstrated ability to achieve sales targets and work under pressure.
• Basic computer skills and experience with sales software or CRM tools.
• High school diploma required; a degree in sales or a related field is a plus.