Telesales Specialist

QIC digital hub

Posted 30+ days ago

Experience

1 - 7 Years

Job Location

Cairo - Egypt

Education

Bachelor of Arts(Communication)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Responsibilities

  • Handling customer inquiries through text channels (chat, email, messengers) in accordance with established standards
  • Ensuring timely and accurate processing of all leads, requests, and customer interactions
  • Providing consultations on company products and services, assisting customers in resolving issues and selecting suitable solutions
  • Proactively contacting existing customers regarding insurance policy renewals
  • Converting renewal opportunities into successful sales and reducing customer churn
  • Identifying upsell and cross-sell opportunities during renewal interactions
  • Entering and updating customer information and interaction results in the CRM system
  • Following scripts and communication templates, adhering to quality standards
  • Meeting individual KPIs

Requirements

  • Bachelor s degree; a degree in Communications, Relations, or a related field is preferred (final-year students may be considered with proven ability to balance work and studies)
  • Previous experience in a call center or customer service role is an advantage
  • Experience in renewal sales, retention, or repeat sales is an advantage
  • Confidence in handling objections and closing sales with existing customers
  • Excellent verbal and written English and Arabic, with strong grammar and clarity across chat, email, and messaging channels
  • Strong attention to detail, sense of responsibility, and ability to multitask
  • Ability to stay calm, professional, and solution-focused in high-pressure situations
  • Willingness to open a USD bank account (we ll support you through the process)

Desired Candidate Profile

Bachelor s degree; a degree in Communications, Relations, or a related field is preferred (final-year students may be considered with proven ability to balance work and studies)Previous experience in a call center or customer service role is an advantageExperience in renewal sales, retention, or repeat sales is an advantageConfidence in handling objections and closing sales with existing customersExcellent verbal and written English and Arabic, with strong grammar and clarity across chat, email, and messaging channelsStrong attention to detail, sense of responsibility, and ability to multitaskAbility to stay calm, professional, and solution-focused in high-pressure situationsWillingness to open a USD bank account (we ll support you through the process)

Company Industry

  • Insurance

Department / Functional Area

  • Sales
  • Business Development

Keywords

  • Telesales Specialist

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QIC digital hub

We are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses.

Our vision is to make QIC group become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform. Through our digital platforms, such as qic.online and the QIC app, we empower customers to manage their needs anytime and anywhere.br>

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