Telesales Specialist QIC GROUP SERVICES LLC

Posted 30+ days ago

Experience

1 - 3 Years

Job Location

Remote (Company based out of Cairo, Alexandria, Giza - Egypt)

Education

Any Graduation

Nationality

Egyptian, Any Arab National

Gender

Any

Benefits

Paid Leaves

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

We’re looking for a Telesales Specialist in Cairo, Egypt, to join QIC’s Call Centre team — the frontline of our brand across the UAE and Qatar. In this role, you’ll handle customer calls and digital inquiries, follow up on leads, support sales, and help customers choose the right insurance solutions. You’ll work in a high-performing team that consistently meets targets, and represents QIC with professionalism, accuracy, and care.

Responsibilities
—Handling customer inquiries through text channels (chat, email, messengers) in accordance with established standards
—Ensuring timely and accurate processing of all leads, requests, and customer interactions

—Providing consultations on company products and services, assisting customers in resolving issues and selecting suitable solutions

—Proactively contacting existing customers regarding insurance policy renewals

—Converting renewal opportunities into successful sales and reducing customer churn

—Identifying upsell and cross-sell opportunities during renewal interactions

—Entering and updating customer information and interaction results in the CRM system

—Following scripts and communication templates, adhering to quality standards

—Meeting individual KPIs

Desired Candidate Profile

  • Bachelor’s degree; a degree in Communications, Relations, or a related field is preferred (final-year students may be considered with proven ability to balance work and studies)

  • Previous experience in a call center or customer service role is an advantage

  • Experience in renewal sales, retention, or repeat sales is an advantage

  • Confidence in handling objections and closing sales with existing customers

  • Excellent verbal and written English and Arabic, with strong grammar and clarity across chat, email, and messaging channels

  • Strong attention to detail, sense of responsibility, and ability to multitask

  • Ability to stay calm, professional, and solution-focused in high-pressure situations

  • Willingness to open a USD bank account (we’ll support you through the process)

Employment Type

    Full Time

Company Industry

  • Insurance

Department / Functional Area

  • Sales
  • Business Development

Keywords

  • Sales Agent
  • Tele Sales Consultant

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

QIC GROUP SERVICES LLC

We are Qatar Insurance Company (QIC), the leading insurance provider in GCC. With a history dating back to 1964, we have established ourselves as a pioneer in the insurance industry, offering innovative solutions to meet the diverse needs of individuals and businesses. Our vision is to make QIC group become the first Digital Ecosystem in the region by combining insurance and non-insurance services in one platform. Through our digital platforms, such as qiconline and the QIC app, we empower customers to manage their needs anytime and anywhere. Our employees have been featured in Forbes, teach at online universities, serve on program committees of major IT conferences, and have previously worked at leading international tech companies.

Read More

Similar Jobs

Accounts Specialist - Finance - Qatar (Native Arabic Speaker)

Customer Service Executive – Export Sales Support

Confidential Company

  • 1 - 3 Years
  • Ras Al Khaimah - United Arab Emirates (UAE)

Data Entry Operator

R O C HUMAN RESOURCES CONSULTANCIES

  • 1 - 2 Years
  • Dubai - United Arab Emirates (UAE)

Data Analyst - No Experience Required

Peroptyx

  • 0 Year
  • Jeddah , Riyadh , Shaybah - Saudi Arabia

Customer Service Representative

View All