Telesales Supervisor

SG Group

Posted on 29 Oct

Experience

2 - 7 Years

Job Location

Cairo - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Supervise daily operations of the call center (calls, WhatsApp, social media inquiries, and live chat).

Coach and motivate agents to deliver excellent client service aligned with SG Group s premium brand image.

Manage schedules, shift rotations, and handle real-time task assignment.

Ensure prompt and professional handling of appointment bookings, service inquiries, follow-ups, and client concerns.

Handle escalations and special requests (e.g., VIP clients, sensitive cases).

Ensure agents have up-to-date knowledge of SG Group services like PRP hair treatments, lash extensions, microblading sessions, and skin rejuvenation packages.

Track KPIs such as response time, conversion rate, call handling time, and customer satisfaction scores (CSAT).

Provide regular feedback, coaching, and performance reviews for agents.

Identify gaps in performance and provide action plans for improvement.

Support onboarding and continuous training programs focused on service excellence and beauty-specific knowledge.

Coordinate with service branches to keep staff informed on new techniques, promotions, and updates.

Generate weekly and monthly reports for management.

Provide insights on client feedback, recurring concerns, and opportunities to improve service flow.

Collaborate with marketing and operations to align messaging and promotional efforts.

Desired Candidate Profile

2 4 years of experience in a call center supervisory role, preferably in beauty care, wellness, or healthcare industries.

Strong knowledge or interest in hair, skin, and beauty treatments.

Excellent leadership, interpersonal, and customer service skills.

Familiar with CRM systems, booking platforms, and messaging apps (e.g., WhatsApp Business).

Strong problem-solving ability and attention to detail.

Fluent in [English and Arabic] or other relevant languages.

Company Industry

  • Fitness
  • Wellness
  • Gym
  • Salon
  • Spa

Department / Functional Area

  • Sales
  • Business Development

Keywords

  • Telesales Supervisor

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

SG Group

We are seeking an experienced and passionate Call Center Supervisor to lead our customer care team. In this role, you ll ensure our clients receive top-tier service from first contact to aftercare, while supporting a high-performing team of agents specialized in SG Group s beauty offerings.

https://wuzzuf.net/jobs/p/1ywstx0kvgl1-telesales-supervisor-sg-group-cairo-egypt