Telesales Team Lead

EBSS - Elite Business SoLUTION

Posted 30+ days ago

Experience

3 - 7 Years

Job Location

Cairo - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Responsibilities:

  • Lead, mentor, and motivate a team of telesales representatives to achieve and exceed sales targets.
  • Develop and implement effective telesales strategies to maximize revenue and customer acquisition.
  • Monitor daily team performance, analyze sales metrics, and provide actionable feedback for improvement.
  • Conduct regular training sessions to enhance team skills in sales techniques, product knowledge, and customer engagement.
  • Coordinate with cross-functional departments to ensure seamless communication and alignment on sales objectives.
  • Handle escalated customer inquiries and resolve complex issues to maintain high levels of client satisfaction.
  • Prepare and present detailed sales reports, forecasts, and performance analyses to management.
  • Recruit, onboard, and evaluate new telesales team members to build a strong and cohesive unit.
  • Ensure compliance with company policies, industry regulations, and ethical standards in all telesales activities.
  • Drive a culture of continuous improvement, innovation, and accountability within the telesales team.

Desired Candidate Profile

Minimum of 3 years and maximum of 5 years of experience in telesales or B2B sales roles.

Proven track record of leading and managing telesales or sales teams in a remote work environment.

Strong leadership, coaching, and motivational skills to drive team performance.

Excellent communication, negotiation, and interpersonal abilities.

Demonstrated ability to analyze sales data and implement effective strategies.

Experience with CRM systems and sales performance tools.

Ability to handle high-pressure situations and resolve conflicts effectively.

Strong organizational and time management skills.

Adaptability to changing business needs and market dynamics.

Fluency in English; additional language skills are a plus.

GCC Experience.

Company Industry

  • Real Estate

Department / Functional Area

  • Sales
  • Business Development

Keywords

  • Telesales Team Lead

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EBSS - Elite Business SoLUTION

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