Teller Retail Banking Services

First Abu Dhabi Bank

Job Title
Teller Retail Banking Services Dubai, UAE
Job Description
Teller Retail Banking Services Dubai, UAE

Role Summary
First Abu Dhabi Bank (FAB) is hiring a Teller for its Dubai branch to deliver seamless front-office banking transactions, uphold high service standards, and promote digital channel adoption. This customer-facing role is vital in enhancing the daily banking experience while maintaining compliance, risk controls, and operational excellence.

Job Details
Location: United Arab Emirates
Location: Dubai
Industry: Banking / Mortgage Professionals
Function: Customer Service
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time

What You ll Do

* Handle cash transactions including deposits, withdrawals, inter-account transfers, and safe/vault reconciliation
* Process demand drafts, telegraphic transfers, travellers cheques, IPOs, and returned outward clearings
* Assist customers with cheque collection, posting vouchers, updating currency boards, and banking product queries
* Ensure 100% accuracy in transaction processing with zero income leakage or compliance errors
* Answer phone inquiries professionally and escalate as needed
* Actively promote and demonstrate FAB s online/mobile banking applications to walk-in customers
* Generate qualified leads for retail banking products by identifying customer needs
* Support branch management in daily operations and complete mandatory trainings
* Represent FAB values to achieve NPS (Net Promoter Score) targets and maintain high customer satisfaction
* Maintain meticulous documentation and file management as per bank procedures

Ideal Profile

* High school diploma or equivalent
* Minimum 2 years of front-line banking experience, preferably in UAE retail banking
* Knowledge of core banking services, transaction protocols, and customer service practices
* Strong numerical accuracy, attention to detail, and cash handling discipline
* Familiar with online/mobile banking tools and able to guide customers through digital onboarding
* Excellent communication and interpersonal skills
* Willingness to cross-sell and promote FAB products