Teller - Rustaq Branch

Oman Investment Authority

Key Accountabilities:

• Processes customer transactions accurately, including deposits, withdrawals, and currency exchanges, following established procedures and security protocols.
• Counts cash drawers at the beginning and end of shifts to ensure accurate balances.
• Maintains a neat and organized cash handling area and adheres to cash management policies and guidelines.
• Greets customers warmly and assists them with their cash-related inquiries and transactions in a courteous and professional manner.
• Provides information to customers about account balances, transaction history, and other relevant banking services.
• Addresses customer concerns and resolves issues promptly, escalates complex matters to the appropriate personnel when necessary.
• Assists in achieving branch financial targets by actively promoting banking products and services to customers during cash transactions.
• Identifies opportunities to cross-sell or upsell products such as deposit accounts, cards, and loans to meet sales goals.
• Effectively communicates product features and benefits to customers and encourages them to explore additional banking options.
• Ensures compliance with all banking regulations, policies, and procedures related to cash handling and customer transactions.
• Follows anti-money laundering (AML) and know-your-customer (KYC) guidelines when processing transactions and verifying customer identities.
• Maintains confidentiality and security of customer information and adheres to data protection regulations.
• Manages cash drawer limits and ensures that cash levels are maintained within authorized limits.
• Reconciles cash transactions and prepares daily cash reports for submission to the Branch Manager.
• Monitors and reports any discrepancies or irregularities in cash transactions and takes appropriate corrective actions.
• Assists with administrative tasks such as preparing deposit slips, endorsing checks, and balancing cash drawers.
• Maintains accurate records of cash transactions and reconciles discrepancies in a timely manner.
• Provides support to other banking personnel as needed to ensure smooth branch operations.