Temporary Fraud Analyst

Client of PENTABELL

Position:
Temporary Fraud Analyst Airlines Loyalty Fraud Project

Summary:
You will work as part of the one of leading airlines Fraud Team to review, investigate, and resolve suspected loyalty fraud cases. This role is part of a special project to implement smart fraud queues in fraud case management system and to clear existing backlog cases.

Responsibilities:
Review and investigate suspicious and rejected transactions flagged in Fraud case management system.
Assist in building and refining smart queues for fraud review.
Process backlog of fraud cases, ensuring timely and accurate resolution.
Classify cases as confirmed fraud, false positive, or legitimate activity based on evidence.
Follow defined Standard Operating Procedures (SOPs) for fraud investigations.
Work with Client s Call Centre and Loyalty teams for member verification and recovery.
Document investigation findings and update case records.
Provide insights to improve fraud detection rules, processes, and SLAs.
Support Visa and Client in optimizing fraud monitoring workflows.

Requirements:
N/A
2+ years experience in fraud detection, loyalty fraud, transaction monitoring, or investigations (airline, banking, payments, or e-commerce preferred)
Experience with fraud case management tools.
Strong analytical skills and attention to detail.
Ability to work under pressure and manage a high volume of cases.
Excellent communication skills in English (Arabic is an advantage).
Strong team player with the ability to collaborate in a fast-paced environment.