TMS & Database Application Support Specialist

Client of Jadeer

What You Will Do in TMS & Database Application Support

• Deliver expert first and second-line support for our TMS and database platforms, troubleshooting issues efficiently and ensuring smooth daily operations.
• Act as the main point of contact for internal teams and clients seeking technical assistance with language technology, databases, and workflow automations.
• Monitor, maintain, and ensure the optimal performance, uptime, and security of our translation management systems and related databases.
• Assist in managing user accounts, permissions, and integrations across multiple applications and platforms.
• Collaborate cross-functionally with localisation, project management, and IT teams to resolve requests and improve our technology stack.
• Document incidents, solutions, and user guides to build a comprehensive technical knowledge base.
• Participate in system updates, releases, and the onboarding of new language technology solutions or enhancements.
• Proactively identify areas for process improvement and automation within our translation platforms and database systems.

Essential Skills and Experience for TMS & Application Support Specialists

• Strong technical acumen and proven experience supporting TMS (such as XTM, SDL Trados, Memsource, or similar platforms), databases, or SaaS applications.
• +1 year of experience in the Technical Support field.
• Working knowledge of SQL and basic scripting or automation tools
• Previous experience using the AI tools.
• Excellent communication skills in English, with the ability to explain complex technical solutions to non-technical users.
• Exceptional troubleshooting, problem-solving, and multi-tasking abilities.
• Experience supporting end users in a service desk or technical support environment is highly desirable.
• Professional proficiency in any additional language is a plus but not required.
• Detail-oriented, proactive, and willing to learn new technology platforms.

Why Grow Your Career with Future Group?

• Be part of a world-leading localisation and language technology company with a global reach.
• Collaborate with industry experts and innovative professionals in the language technology sector.
• Enjoy competitive compensation and benefits in a supportive international environment.
• Clear paths for career development and advancement in a rapidly evolving technology landscape.