Trade Operations Administrator

Client of Talentmate

Role: Trade Operations Administrator

Duration 1 Year- Contract

Location Dubai, UAE

Job Description

The incumbent will be
responsible for processing transactions in the area of Trade Finance for
various business segments. Accurate data entry of the documents submitted by
the customers to produce the final product

Ensure all procedures that are
developed comply with Bank Policy and Guidelines.

Review customer complaints and
take immediate action to satisfy them.

Responsible for inputting
documents into the system and generate ID.

Handle Trade Operations
documents

Ad-hoc tasks given by the Team
Head

Ensure errors/knowledge gaps
resulting in rejection of docs are shared with line manager/team to address
customer service issues.

Preparing check list for all
received documents .

Scanning of documents. &
Rescanning of all types of documents (as per requirements)

Dispatched to Main branch

Operates in very competitive
environment, where customers are extremely demanding, where quality of service
is the only differentiator in the market. Has significant interaction with
customers, Business (CIBG, FI, RBG).

Staff has to adhere to strict
compliant with Bank procedures.

Managing customers
expectations, Innovative Ideas.

Participating in Team Huddles
and showing enough Teamwork to provide solutions to any issues

Ensuring that SOP/OPM/ ADM and
other relevant internal documents are taken up for necessary reviews/amendments
whenever there is process enhancement/ system changes. Transaction processing
as per the ADM assigned. Taking corrective and preventive action based on
Customer complaints.

Shares responsibility with his/her
seniors.

Recommend trainings and
workshops to plug knowledge gap and embed Ownership of resolution at
grass-root level for effective results

Immediately escalates any
error/customer complaints/service defect/issues raised by counter party to the
manager.
Bachelor's Degree.
At least 2-4 years of relevant working experiences in Trade Operations
Multiple product knowledge and relevant experience of 2-3 years is a must
Strong communication skills and interpersonal skills.
Proficiency in MS Office (Word and Excel).
Attentive to details, strong analytical skills and interpersonal skills.
Able to work under pressure, excellent organizational skills and good team
player