TRAFFIC CONTROL CENTER OPERATIONS SPECIALIST

Parsons Corporation

Job Description:

Parsons is looking for an amazingly talented Traffic Control Center Operations Specialist to join our team!. In this role, you will support the efficient operation of traffic control centers, leveraging ITS technologies for real-time monitoring, incident response, and integrated traffic management in high-impact transportation projects.

What You'll Be Doing:

• Assess the operational readiness of the Traffic Control Center (TCC), including evaluating system functionality, staff preparedness, and resource availability to ensure seamless launch and ongoing performance.

• Develop guidelines, standard operating procedures (SOPs), and staffing requirements for TCC, tailoring them to project needs, regulatory standards, and best practices for efficient 24/7 operations.

• Support the coordination with other operational centers, such as emergency management hubs, regional traffic agencies, and integrated command facilities, to facilitate data sharing, joint response protocols, and unified traffic management strategies.

• Observe and monitor the day-to-day operations of the traffic control center, including real-time monitoring of traffic flow, incident detection, and coordination of emergency responses.

• Utilize ITS technologies such as CCTV, dynamic message signs (DMS), traffic detectors, and control software to manage and optimize traffic conditions.

• Implement and follow standard operating procedures (SOPs) for incident detection, response coordination, traffic monitoring, and integrated operations.

• Collaborate with team members, external agencies, law enforcement, and emergency responders to ensure effective communication and streamlined incident resolution.

• Analyze traffic data and incident reports to identify trends, support decision-making, and contribute to improvements in traffic management strategies.

• Assist in system testing, troubleshooting, and maintenance to uphold the reliability and integration of control center operations.

What Required Skills You'll Bring:

• Bachelor s degree in Transportation, Civil Engineering, Emergency Management, or a related field.

• Minimum 10+ years of experience in traffic control center operations, with demonstrated knowledge of 24/7 operations management.

• Experience with integrated operations, including multi-agency coordination and real-time traffic management systems.

• Proficiency in ITS and traffic management software, including systems for monitoring, control, and data analysis.

• Strong decision-making and problem-solving skills in dynamic, high-pressure environments.

• Effective communication skills for reporting and collaborating with diverse stakeholders.

What Desired Skills You'll Bring:

• Familiarity with advanced ITS technologies and data analytics tools for traffic optimization.

• Ability to adapt to contribute to team-based operational environments.