Trainer Concentrix Corporation

Job Title:

Trainer (M/F) - Marrakech - French - English - Experienced

Job Description

Your mission

As a professional trainer, you will play a key role through the following missions:

• Facilitation of initial and continuing training courses
• Preparation of logistics (modules, documents to be given to customer advisors)
• Evaluation of knowledge assimilation at the end of vocational training: administration of quizzes, analysis of results
• Onboarding new recruits: hot and cold briefings
• Training for customer advisors on new features/changes to customer processes as part of continuing education
• Identifying training needs and proposing appropriate actions
• Contributing to the updating of training modules

What we offer you

At Concentrix, we prioritize the development and well-being of our talent. Here are the benefits we offer to recognize your contribution:

• Opportunities for growth, in an ethical and equitable manner
• Opportunities for professional development
• An attractive compensation package including a periodic performance bonus
• Exceptional employee benefits:
  • Health insurance
  • Supplementary pension after one year of seniority in the company and subscription
  • Reduced-price catering service
  • Gym with on-site personal trainer. Access is free (this benefit is valid at locations with a gym).

• Possibility of enrollment in the company crèche (valid at sites that have one) or crèche subsidy

The profile of our Game-Changers

We are looking for a talented individual who:

• Ideally, the candidate will hold a higher education qualification in management/human resources.
• I have a perfect command of French and English, both written and spoken.
• Candidates must have at least one or two years of experience as a professional trainer in call centers.
• Is a teacher?
• He is known for his adaptability and creativity.
• East oriented towards the result
• The ability to identify the difficulties faced by customer advisors and to support them
• He is organized and rigorous
• He is known for his interpersonal skills.
• Is comfortable using office software (Word, Excel, PowerPoint)
• Is a source of proposals